Privacy Policy
Shipping Areas:
We ship to addresses within Australia. International shipping may be available on select products—please check product pages for details.
Processing Time:
Orders are processed and dispatched within 1–3 business days from receipt of payment, excluding weekends and public holidays.
Shipping Methods and Delivery Times:
We use reliable couriers to deliver your order. Delivery times vary by location but typically range between 3–7 business days for Australian addresses. You will receive a tracking number once your order ships.
Shipping Costs:
Shipping fees are calculated at checkout based on your location and order size. Free shipping promotions may apply occasionally—check our website for current offers.
Lost or Delayed Shipments:
If your order does not arrive within the estimated timeframe, please contact us at info@helmetsandhoodies.com. We will work with the courier to resolve the issue.
Returns Policy
Your Consumer Rights:
Under Australian Consumer Law, you have the right to a refund, replacement, or repair if the goods are faulty, damaged, or not as described.
Change of Mind Returns:
If you simply change your mind, we may accept returns within 14 days of delivery, provided the items are unused, in original condition, and packaging. Return shipping costs for change-of-mind returns are the responsibility of the customer.
How to Return an Item:
- Contact us within 14 days of receiving your order at info@helmetsandhoodies.com with your order details and reason for return.
- We will provide return instructions.
- Send the item back using a tracked shipping method.
Refunds:
Refunds will be processed once the returned item is received and inspected. Refunds will be made to the original payment method within 7 business days.
Exchanges:
We do not offer direct exchanges. To exchange an item, please return the original item for a refund and place a new order.
Non-Returnable Items:
For hygiene reasons, we cannot accept returns of underwear, swimwear, or any item marked as “Final Sale.”
Contact Us
If you have any questions about shipping or returns, please email us at info@helmetsandhoodies.com.